Number: 6186290
Country: Norway
Source: TED
Procurement 15/2017 Notification system for operational episodes
See point II.2.4) of the notice, description of the procurement.
The water and sewage department is obliged to warn affected customers of stoppages to the water supply in accordance with the sanitation rules in the subscription terms and on deviations in the water quality in accordance with the drinking water regulations. Stoppages or deviations to the water supply are often planned due to operational and maintenance work, but it can also be the result of acute episodes.
The Norwegian food safety authority gave VAV an order in 2015 to follow-up and notify vulnerable customers in an appropriate way in good time before planned work that will incur stoppages or other deviations to the water supply is carried out. In order to manage this we need a good overview of the vulnerable entities on a map and an easy way to inform them quickly.
Notifications to affected customers is an important part of our daily work of giving good information on changes that will affect their lives. In some cases the information can be of a critical nature and this puts even greater pressure on the notification being both precise and quick.
VAV has used a notification system for operational episodes for 10 years that notifies via SMS, speech messages and email and this has proven to be quick, efficient and resource saving. The system must be able to handle our challenges of finding connections to the main pipeline network and the need for an overview of ongoing work and episodes for our customer advisors.
The water and sewage department is therefore looking for an online notification system for operational episodes that is easy to operate. The system must be stable as there can be critical information that shall be given, it must be available 24/7/365 as acute situations can occur at any time and it must be reliable in the form of integrity and confidentiality must be kept and information cannot be misused. It must be flexible in order to be able to adapt to society"s quick changes in a flexible way, in accordance with our and the customers´ needs. It must be online so that the users of the system can send out notifications independent of where they are and whether they have access to the water and sewage base (e.g. duty manager/general duty officer).
How we communicate with customers can change over time and it is therefore important that we have an option to develop the system further in accordance with our and our customers" needs.
However, it is the current situation that forms the basis for our opinion that it is most appropriate to notify via SMS, speech messages and email and is why we are procuring such a system.
A system that can sent out notifications to thousands of people over a large area over the course of one or 2 minutes is of the greatest importance and this can be decisive for life and health. It is information that is critical for society that shall be sent out and it must be delivered in a quick and secure way.
The contract"s estimated value at the time of this notice is a total (over ten years) of approx. NOK 5 000 000.
